Refund Policy

Refund Policy

At Undress AI, we strive to provide the best possible experience with our AI image generation services. We understand that there may be situations where you might need to request a refund, and we've outlined our policy below.

Contact Before Requesting a Refund

If you encounter any issues with our service or your credit purchase, we encourage you to contact our support team first at [email protected]. Our team is dedicated to resolving any problems you may experience, which might eliminate the need for a refund.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Technical issues that prevent you from using our service as described
• Duplicate charges or billing errors
• Service unavailability for extended periods
• Credit purchase within 14 days (for unused credits only)

Refund Process

1. Submit your refund request within 14 days of the purchase date
2. Include your account email, order ID, and reason for the refund request
3. Our support team will review your request within 2-3 business days
4. If approved, refunds will be processed back to the original payment method
5. Depending on your payment provider, refunds may take up to 10 business days to appear in your account

Non-Refundable Situations

Please note that refunds will not be issued in the following cases:

• Requests made after the 14-day refund window
• For credits that have already been used
• If your account has violated our Terms of Service
• For purchases made using promotional credits or discount codes
• If you've already received a refund for a previous purchase

Credit Purchases

Our service operates on a one-time credit purchase model. When you buy credits, they remain in your account until used or until they expire according to our Terms of Service. There are no recurring charges or subscriptions to cancel.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected].